Don't wait until it gets too hot – Daniela™ is your summer dress that will make you happy every day.
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sandals
Frequently Asked Questions
I haven't received my order confirmation—what should I do?
After placing an order through our online store, you should receive an order confirmation by email. If you haven't received your confirmation email within one hour of placing your order, one of the following may be the reason:
- The confirmation email may have been filtered into your spam or junk folder.
- You may have entered an incorrect email address when placing your order.
If neither of these applies, please contact our customer support team by email at info@karentoronto.com. It's possible that your order was not completed successfully.
Can I modify my order after placing it?
If you contact us within 24 hours of placing your order, we'll do our best to make the requested changes.
However, we process orders as quickly as possible, so we recommend contacting us as soon as you can.
Where is my order?
As soon as your order has been packed and is ready to ship, you'll receive a shipping confirmation email.
If you haven't received your order within 15 business days from the shipping date (after receiving your shipping confirmation email), please contact our customer support team at info@karentoronto.com.
We'll be happy to help.
How long do I have to file a claim regarding my order?
You have 30 days from the date you receive your order to request a cancellation.
If you'd like to cancel your order, please contact our customer support team, and we'll take care of the rest.
Free Shipping
Enjoy free shipping on all orders across Canada, with real-time tracking via Canada Post.
SECURE PAYMENT
Pay with confidence using credit card, Apple Pay, Shop Pay, and more.
30-DAY MONEY-BACK GUARANTEE
At Karen Toronto, shop with complete peace of mind thanks to our money-back guarantee.

